← Back to Case Studies
UIUX
AI Consulting Platform UX Design
A complex consultant-matching and booking journey redesigned into clear, manageable steps for users and administrators.
MILAI SLASH LAB CASE STUDY
AI Consulting Platform UX Design
A complex consultant-matching and booking journey redesigned into clear, manageable steps for users and administrators.
Project Background
The platform served both consultants and clients. Too many fields and unclear status changes caused users to abandon the booking flow.
Our Approach
We redesigned the information architecture around real use cases, simplifying consultant discovery, time selection and requirement collection while defining clear back-office states.
Outcome
The booking journey became easier to understand, and the product team received reusable interface specifications for development and iteration.
